- Check the promotions section on the official store website.
- Confirm eligible products, minimum spend and region before paying.
- Verify the final basket price before placing the order.
ЛУКОЙЛ Shop
LUKOIL Shop is the manufacturer's official online store for motor and transmission oils, technical fluids and car-care products. Match a product against the vehicle manual and the exact product page, then confirm delivery and payment from the options shown at checkout.
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Step by step
How to use an offer
A concise sequence from choosing an offer to checking its conditions.
- 01
Open the vehicle manual and find its requirements for the intended oil or technical fluid.
- 02
Enter the vehicle details in the official LUKOIL Shop selector.
- 03
Open a matching product and compare its viscosity, specifications, purpose and volume with the manual.
- 04
Set the city and add the verified pack variant to the basket.
- 05
Choose an available delivery method and review its price and estimated timing.
- 06
Select an offered payment method and check the final basket and order total.
- 07
Receive the order and inspect the name, volume, packaging and completeness before use.
Before and after checkout
Delivery and fulfilment
Checkout may offer a pickup point, parcel locker or courier. Verify the address, method-specific limits, price and estimated timing during purchase because availability changes with location and basket contents.
After the parcel is handed to the delivery service, its tracking number appears in the customer profile. Retain the order number and check status there; if tracking does not update, provide those details to customer support.
Returns and cancellations
If an item is damaged, incomplete or differs from the ordered variant, retain the packaging and receipt and photograph the label and issue. Before sending anything back, check the current FAQ instructions and agree the next step with customer support using the order number.
Payment options
The store describes online and pay-on-receipt methods, but the actual options are shown for the selected delivery and city. Before confirmation, check the final total and available method on the last screen, then retain the receipt.
Important conditions
The online selector helps find catalogue candidates, but the vehicle manufacturer defines the required viscosity, specification and approval. If the vehicle is missing or the result conflicts with the manual, do not substitute a fluid by guesswork; ask the product-selection team.
A shared brand or similar name does not make oils and fluids interchangeable. Verify the purpose, viscosity, specification, approval and volume on the selected product page; take mixing and service-interval guidance from the equipment manual.
Pickup-point, locker, courier and pay-on-receipt availability depends on the address and order parameters. If a method is absent from checkout, do not assume it is available for the selected city and basket.
Customer support
Customer support handles ordering, delivery and returns, while a separate team helps with oil selection. Use the matching route: include the order number for an order issue, or vehicle details and manual requirements for a compatibility question.
For a checkout problem, describe the stage, device and browser; for delivery, add the order and tracking numbers. For product selection, provide the make, model, engine and manufacturer requirements, but do not share sign-in credentials or full payment details.
When this page is useful
Start with the vehicle manufacturer's manual rather than a product-line name: identify the fluid purpose, viscosity grade and required specifications or approvals. Use the online selector to narrow the catalogue, then verify those parameters again on the product page.
A single category contains different viscosities, specifications, purposes and pack sizes. Before adding an item, check the full product name, fluid type, parameters and selected volume instead of relying on similar container design.
The city and basket contents affect the available delivery and payment methods. Set the location before comparing options and use the current checkout screen for delivery price, timing and handoff method.
Offers at a glance
Offers last changed: August 13, 2026
- 0
- Available now
- 0
- Promo codes
- 0
- Without a code
- 0
- In recent history
Frequently asked questions
How should I match an oil in LUKOIL Shop?
First note the purpose, viscosity, specifications and approvals from the vehicle manual. Then use the online selector and confirm every parameter on the product page; ask the selection team about any mismatch.
Where can I find a LUKOIL Shop tracking number?
The tracking number appears in the customer profile after the parcel is handed to the carrier. If it is missing or status does not update, give customer support the order number and selected delivery method.
What should I do if the wrong fluid variant or volume arrives?
Do not start using it. Retain the packaging and receipt, photograph the name and label, and contact customer support with the order number; check the current FAQ procedure before sending it back.
