- Check the promotions section on the official store website.
- Confirm eligible products, minimum spend and region before paying.
- Verify the final basket price before placing the order.
IGP
IGP is an online gifting service for sending presents to a recipient, with flowers, cakes, hampers, personalised items, plants and home products in its catalogue. Availability, fulfilment method and timing for a particular item are determined by the product and address shown on its page or at checkout.
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Step by step
How to use an offer
A concise sequence from choosing an offer to checking its conditions.
- 01
Enter the recipient's country or postcode and check the catalogue available to the address.
- 02
Choose a category suitable for the recipient and open the exact gift page.
- 03
Verify contents, size, variant, personalisation and the offered fulfilment method.
- 04
Enter the personalisation details and separately review them in the final preview.
- 05
Add the item to the basket and check order contents and any shipment split.
- 06
Provide the recipient's exact address and contacts and choose an available checkout payment method.
- 07
Retain confirmation, monitor status and ask the recipient to inspect completeness.
Before and after checkout
Delivery and fulfilment
Items in one order can leave from different locations and arrive separately. Review the split in Order Summary, retain details for every part and do not treat the whole order as missing until all shipments and local deliveries have been checked.
For locally delivered flowers and cakes, the site can offer a date or time window, while a selected date for a courier item can be indicative. Treat only the option shown for the exact item and address in the current order as confirmed.
Returns and cancellations
Routine return or exchange is not offered for delivered perishable and personalised products. If a gift is damaged, defective, incorrect or incomplete, do not send it back by an arbitrary route; document its condition and ask IGP for the remedy applicable to the item type.
Payment options
The sender places and pays for the order through the official online checkout. Available methods depend on the current basket and payment context, so do not carry an option over from another region or earlier order, and wait for separate order confirmation.
Important conditions
Not every gift can be delivered to every address, because restrictions depend on item type, country and postcode. Check availability on the exact product page and again in the basket; a similar catalogue item does not confirm fulfilment to the recipient.
Flowers, cakes, personalised items and standard courier products follow different handling rules. Before confirmation, identify the item type because it affects cancellation, replacement, tracking and the support route for a problem.
An image of a flower arrangement or cake represents the stated design, but the delivered appearance can vary slightly because of local preparation and component availability. Assess receipt against the selected contents and material characteristics, and document a significant mismatch promptly.
Customer support
To check status, use Track Order with the order number and email or mobile, or use the account section. If automated status is unavailable for the fulfilment type, contact support with the same details and identify the exact item or part of a split order.
For damage, incorrect contents or a missing component, ask the recipient to photograph the gift, packaging and label promptly. Provide order number, selected item, actual receipt and preferred contact route, and retain packaging until support responds.
When this page is useful
Start with the recipient's country or postcode, then compare gifts within the available assortment. This lets the storefront filter items that cannot be sent to the address and show an applicable route instead of relying on a general catalogue category.
IGP accepts consumer orders through its official website rather than by phone, email or at a retail till. Its catalogue spans ready-made and personalised gifts, flowers, cakes and hampers, making the product page and checkout the primary sources for order conditions.
For a personalised gift, recheck names, text, photographs, variant and preview before payment. Once preparation starts, the item is harder to change or cancel, so retain the source files and configuration confirmation.
Offers at a glance
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Frequently asked questions
How can I check whether IGP will deliver a selected gift to the recipient?
Enter the country or postcode on the exact product page and check availability again in the basket. IGP restrictions depend on both address and gift type, so availability of another item or a general category does not confirm fulfilment for the selected variant.
Can damaged IGP flowers or a cake be returned?
Routine return of delivered perishable goods is not offered. For damage, a wrong item, missing contents or a material quality problem, photograph the gift and packaging promptly and give support the order number; the remedy depends on item type and circumstances.
Does IGP guarantee the selected gift delivery date?
Check the fulfilment type in the current order. The site can confirm a date or window for locally delivered flowers and cakes, while a chosen date for courier gifts can remain indicative; retain confirmation and monitor each order part separately.
