- Check the promotions and special offers section on the official website.
- Before booking, confirm the service, location, specialist and offer restrictions.
- Verify the agreed date, service details and final price before payment.
ПЭК
ПЭК is a logistics operator for freight transportation across Russia and international routes. Its website supports route calculation, shipment requests, terminal or door service, packaging and other options, followed by cargo-number tracking.
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Step by step
How to use an offer
A concise sequence from choosing an offer to checking its conditions.
- 01
Choose the cities, addresses and cargo handover method at both ends of the route.
- 02
Measure every piece and record its weight, volume, dimensions, contents and declared value.
- 03
Check cargo restrictions and select suitable primary and protective packaging.
- 04
Calculate the route on the ПЭК website with collection, delivery and required additional services.
- 05
Submit the request with accurate sender, recipient, payer and contact-phone details.
- 06
Hand over the cargo at the selected branch or prepare it for collection from the address.
- 07
Keep the cargo number, track its status and coordinate payment and receipt with the recipient.
Before and after checkout
Delivery and fulfilment
Under terminal service, the sender hands cargo to the selected branch and the recipient collects it from the branch stated in the arrival notice. Under door service, ПЭК collects or delivers at the address recorded in the request.
Keep the cargo number after booking because it is used for status checks and related service actions. Before travelling to collect, wait for the arrival notice and use the shipment record to confirm the correct branch.
Payment options
Agree in the request who pays for transport and additional services. ПЭК supports online and branch payment; branch collection requires the services to be fully paid, and the recipient should follow the current collection rules.
Important conditions
The calculation depends on route, weight, volume, dimensions, cargo type, declared value, branches and selected services. Enter each piece separately when there are several, because averaged dimensions can hide oversize handling or special packaging needs.
The online calculation is based on sender-entered parameters. Cargo is weighed and measured at acceptance, so the final amount can change when actual measurements, packaging or selected services differ from the request.
Cargo acceptance is subject to content restrictions and primary-packaging requirements. The box or container should be strong and intact, contents secured, and protruding or fragile elements protected; some categories require additional packaging.
Customer support
For a shipment-specific question, prepare the cargo number, route, sender and recipient details, piece list and an exact description of the issue. This links the request to the correct shipment and supports a focused check of calculation, packaging or delivery stage.
For a formal case, use the appropriate form from the official documents section and follow the information checklist in that form. Once registered, the case can be followed through the dedicated ПЭК claim-status service.
When this page is useful
Compare the complete route from sender to recipient. Collection, door delivery, protective packaging and other selected operations can sit alongside terminal-to-terminal transport, so the useful comparison is the entire required journey.
Before requesting transport, decide whether to bring the cargo to a branch or arrange collection, and whether the recipient will collect from the stated branch or receive it at an address. This choice affects price, handover and the information both parties need.
ПЭК serves individuals and businesses able to describe every cargo piece in advance: contents, quantity, weight, volume, exact dimensions, declared value and handling needs. Those details are used to select the transport scheme and additional services.
Offers at a glance
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Frequently asked questions
What should I prepare for a more accurate ПЭК transport calculation?
Prepare cities and specific branches or addresses, piece count, weight, volume and exact dimensions for every piece, cargo type, declared value and required services. Separately identify fragility, protruding parts and any collection, door delivery or protective packaging.
Why can the final ПЭК amount differ from the online calculation?
The online calculator uses entered parameters, while cargo is measured and weighed at acceptance. The final amount changes when actual dimensions or weight differ, different packaging is required, or collection, door delivery and other services are added.
What should I do if a ПЭК shipment has a problem?
Keep the cargo number and assemble the route, shipment-party, piece and issue details. For a formal case, choose the official form for the situation, complete the information it requests and then follow the registered claim on the status page.
