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Compensair
Compensair is an online service for assessing and managing air-passenger claims involving a delayed or cancelled flight, denied boarding or a missed connection. The passenger provides trip details, and the service checks possible eligibility and can pursue the matter with the airline.
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Step by step
How to use an offer
A concise sequence from choosing an offer to checking its conditions.
- 01
Collect the booking, boarding passes, airline notices and evidence of expenses.
- 02
Identify the operating carrier, complete route and exact event: delay, cancellation, denial or missed connection.
- 03
Enter flight details in the official Compensair form and obtain a preliminary assessment.
- 04
Compare a direct claim with the service terms, fee and authority required.
- 05
If proceeding, create one application for the incident and upload the requested evidence.
- 06
Read the documents, verify every passenger's details and only then confirm transfer of the case.
- 07
Monitor the existing application's updates and provide verified account details when requested for payout.
Before and after checkout
Returns and cancellations
Before transferring a case, review the consequences of withdrawing an application and work already performed. To end the service, send a written request through the existing case and obtain confirmation of its status and authority before filing directly or appointing another representative.
Payment options
Compensair accepts an application without an upfront service fee and deducts its fee after a successful recovery. Before confirming a case, check the current rate, possible additional costs, currency and transfer method to understand the passenger's net amount.
Important conditions
Eligibility is not guaranteed by the fact of a delay or cancellation alone. Assessment considers the route, operating airline, cause, actual delay at the final destination, replacement notice and whether relevant passenger-protection rules apply to the flight.
Events outside an airline's control can exclude a claim, but a short carrier explanation is not enough for an independent conclusion. Give Compensair the full response and retain information about other flights, weather and airport operations when it helps test the stated cause.
For a missed connection, verify whether the segments were issued under one booking reference. Separately purchased tickets are assessed as separate journeys and do not automatically create one claim based on late arrival at the final destination.
Customer support
If the airline responds after filing, add the message to the existing Compensair case. Identify the passenger, route and disruption; do not open a second application for the same incident, avoiding conflicting instructions or duplicate representation.
Provide payout details only through a verified request linked to the existing case. Check beneficiary name and account currency, avoid sending sensitive data in open correspondence, and retain the calculation showing gross recovery, deductions and final transfer.
When this page is useful
The online-check result is a preliminary assessment from supplied data, not a confirmed payout. The outcome depends on the operating carrier, route, disruption cause, arrival timing, replacement offered and applicable rules.
Retain the booking confirmation, boarding passes, carrier messages, actual arrival time and receipts for necessary expenses. For denied boarding, separately record timely check-in and required documents; for a connection, establish whether the flights share one booking.
Do not combine distinct requests: statutory compensation, ticket-price reimbursement and repayment of necessary expenses follow different grounds. Record what the airline has already offered or paid so the service can assess the remaining claim accurately.
The service may suit passengers who want one provider to handle assessment, document preparation and airline correspondence. Before proceeding, compare that route with a direct claim in terms of time, authority granted, fees and the expected amount after deductions.
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Frequently asked questions
Which documents are needed for a Compensair application?
Prepare the booking confirmation or ticket, operating-flight details and signed consent when requested. Add boarding passes, airline notices and receipts when they evidence the disruption or related expenses.
Can Compensair assess a case after an airline rejection?
Yes. A previous rejection can be submitted for a new assessment. Attach the complete carrier response and original claim; the service reviews the grounds but cannot guarantee recovery when route, cause or evidence does not meet the requirements.
Does a positive Compensair check guarantee payment?
No. The form gives a preliminary assessment from entered details. Documents can later clarify the operating carrier, disruption cause, final delay or applicable rules, and the airline may provide additional evidence.
